Shipping Policy

Last updated: 1 September 2026

ELLARD currently delivers within Pakistan.

Delivery charge

Standard delivery is free on every order. Free delivery applies to the first dispatch of an accepted order. Redelivery costs may apply when a parcel is returned because of an incorrect or incomplete address, refusal, or repeated customer unavailability.

Order confirmation

Cash-on-delivery orders are confirmed through WhatsApp before dispatch. Please provide an active phone number and respond to the confirmation message. ELLARD may hold or cancel an unconfirmed order.

Dispatch

Confirmed orders are dispatched on the same working day when confirmation is completed before 2:00 PM Pakistan Standard Time. Orders confirmed after the cutoff, on a non-working day, or on a public holiday are dispatched on the next working day.

Dispatch means the order has been handed to the courier. It does not mean the order will be delivered on the same day.

Estimated delivery

Orders usually arrive within 3 to 7 working days after dispatch. Remote locations, severe weather, public holidays, security restrictions, or courier-network disruption may take longer. Delivery dates are estimates, not guarantees.

Tracking and delivery attempts

Tracking information will be shared when available. Customers are responsible for providing a complete delivery address and reachable phone number. If a courier cannot complete delivery, contact us promptly so we can help review the shipment status.

If an order is returned to ELLARD because it was refused, the address was incorrect or incomplete, or the customer remained unavailable, ELLARD may require the actual redelivery charge to be paid before dispatching it again.

Changing or cancelling an order

Contact hello@ellard.store immediately if an order needs to be changed or cancelled. We will try to help, but changes or cancellation cannot be guaranteed after dispatch.

Missing or damaged parcels

If tracking shows a parcel as delivered but it has not been received, or if the parcel arrives visibly damaged, contact us promptly. Keep the packaging, shipping label, and product, and provide clear photographs or video when requested. We will investigate with the courier and apply the Returns & Exchanges Policy where appropriate.

Contact

Email: hello@ellard.store